Information for Buyers
Getting Whiplash
First of all – Thank you for your interest in my work.
Use the buy now button on the image detail page and use the shopping cart. This is the easiest way to get Whiplash. The shopping cart uses PayPal for its credit card processing.
If you want to pay by check it must be a cashiers check drawn from a US bank, and I won’t be able to ship any artwork until your check clears my bank and I verify with your bank that the check is valid. If you choose this (takes much longer), please mail your check with a return receipt from the post office, so you’ll know that I received your check and when. I will call you as soon as I receive it and send your order as soon as possible. I will call or send you an e-mail with the tracking information.
Shipping– Whiplash is shipped insured, with tracking and insurance. It must be sent with a signature confirmation to a confirmed address in the US. Please note: I can only ship to a confirmed address with signature confirmation. I cannot ship to a post office box.
I will provide you with all the tracking details and I must ship with signature confirmation. That means someone must be there to sign for it or you will be left a notice of attempt to deliver and you can re-schedule it or pick it up at the local office of the shipper.
Returns– You may return Whiplash undamaged, insured, and in original packaging within 7 days after receipt of the product. Please call me right away and let me know, so that I can know when I will get my work back. I will refund your money- less the shipping costs, (which is standard practice) as soon as I have the work returned to me; UNDAMAGED.
Damages– If the shipment arrives to you already damaged, please contact me right away. This would be the fault of the shipper and I would work out a way to return the shipment by having them pick it up if possible and I will provide a refund to you after it arrives back to me. (It’s my problem after that.)
Refunds- will go back through the shopping cart system, then back onto your credit card, unless you paid by check. If you paid by check, I will refund you by check as well.
If you aren’t happy for any reason or have a question- please contact me first, we can always work something out.
Please do not hesitate to contact me with any concerns at kwgoldsmith@gmail.com or 612-964-8814. I will reply within 24 hours but probably a heck of a lot sooner.